Standard delivery is 1 - 2 days if you select SELF-ASSEMBLY. Non-standard desktop colours or sizes will take 3 – 4 weeks
WARNING: we advise that desktop width sizes of 160cm or larger are delivered with our FREE Installation service, due to high risk of shipping damage when sent by courier.
Standard delivery to mainland UK only. Lead times to other UK Islands, Republic of Ireland and Northern Ireland may be longer and will be confirmed after order is placed.
The range of desktop options available for Northern Ireland and Republic of Ireland is limited and some colours and options will qualify for an additional surcharge of up to £120. Contact firstname.lastname@example.org for details.
7 - 12 days with a FREE INSTALLATION service. Non-standard desktop colours, sizes or bulk volumes will take up to 4 weeks.
Installation service is available on all products to mainland UK and mainland IRELAND.
Bulk or project orders may require a longer delivery lead time. To be discussed and agreed separately.
Our installation experts must operate SOCIALLY DISTANCED. After assembly of your desk they will demonstrate the user features.
Our FRAME ONLY solutions may only be applied to existing desktops which have a minimum thickness of 18mm. They may not be made of resin or glass.
It is the customer’s responsibility to dismantle & remove the old desk frame and IT equipment prior to the arrival of our installer. It is also your responsibility to REMOVE any desk which is being replaced, or we can quote separately for a removal service.
We will issue a certificate of completion at the end of INSTALLATION SERVICE, after which the sale is complete.
CANCELLATION / RE-SCHEDULING A DELIVERY
Once an order has been confirmed it may not be changed or cancelled. Your purchase is a “customised order” and any change requests, if we are able to agree to them, will result in additional fees and surcharges e.g. Administration Surcharge (£60), Collection Fee (£72) and Redelivery Fee (£72).
Once a delivery appointment has been confirmed it may only be cancelled / rescheduled if you inform us 48 hours in advance. If cancelled within less than 48 hours of your time slot, we may be charged £72 rebooking fee.
It is not possible to cancel your order once it has been confirmed or delivered, any changes to your order, once confirmed, may incur additional fees.
Upon completion of the installation (or delivery) we ask customers to sign our "Certificate of Completion". In the unlikely event that any fault occurs, please inform us immediately by email. We will require photographic evidence of the damage to process a valid claim.
If after investigation we deem any fault(s) occurred our full responsibility, we will collect the faulty item and either refund it or provide you with a replacement.
Mainland UK, Northern Ireland, Republic of Ireland, Germany and Other EU | EFTA
We currently offer an INSTALLATION SERVICE in mainland UK, Northern Ireland, Republic of Ireland and Germany.
Please contact email@example.com for delivery & pricing to other destinations.
Customers based in other EU / EFTA countries may purchase FRAME ONLY solutions.